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Campus Accessibility

Canadian Business College is committed to excellence in serving all customers and will make every reasonable effort to ensure that its policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • Ensuring that all customers receive the same value and quality;
  • Allowing customers with disabilities to do things in their own way and at their own pace when accessing goods and services, as long as this does not present a safety risk;
  • Using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
  • Taking into account individual needs when providing goods and services; and
  • Communicating in a manner that takes into account the customer's disability.

Assistive devices

Where reasonable, we will ensure that our staff gets trained and familiar with any assistive devices that may be used by customers with disabilities while accessing our goods or services.

Should the assistive device present a safety concern or where accessibility might be an issue, other reasonable measures will be used to ensure the access of goods and services.


We will make every reasonable effort to communicate with people with disabilities in ways that take into account their disability.

Service animals & Support persons

We welcome students with disabilities and their service animals where reasonable. Service animals are allowed on the parts of our premises that are open to the public.

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons for daily classroom events. On occasion, workshops and classes sponsored by Canadian Business College or a third party outside of regular classroom use may occur at our locations. For such events, service animals or support persons shall be permitted except when there are fees applied by a third party and/or the support person was not pre-registered or no vacancy exists. Costs for services (i.e. food) will be the responsibility of the support person. 

Students are required to provide their own service animal or support person. Students are expected to inform their Admissions Advisor when enrolling in a program with Canadian Business College that they will be attending with a service animal or support person. 

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Canadian Business College will notify customers promptly and effectively in an appropriate manner. Such notices may include:

  • Placing notices at all public entrances and service counters at each of our locations; 
  • Directly informing the students of the service disruption; 
  • Posting messages on the college’s website.


Canadian Business College will provide training where reasonable to employees, volunteers and others who deal with the public or other third parties on our behalf; revised training will be provided in the event of changes to legislation or CBC’s policy, practice and procedure. 

Training may include but is not limited to the following:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard;
  • How to interact and communicate with people with various types of disabilities; 
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person;
  • What to do if a person with a disability is having difficulty in accessing Canadian Business College’s goods and services.

Feedback process

Customers who wish to provide feedback on the way Canadian Business College provides goods and services to people with disabilities can do so by sending an email to customerservice@canadianbusinesscollege.com.

All feedback, including complaints, are taken very seriously and each one will be reviewed and responded to within 7 business days of receipt. Customers must provide contact information in order to receive a response.

Modifications to this or other policies

Any policy of Canadian Business College that is found to not respect and promote the dignity and independence of people with disabilities will be modified or removed.

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